Frequently Asked Questions
How long does delivery take?
Orders are processed within 1–3 business days. After dispatch, delivery takes approximately 6–12 business days. The total estimated delivery time is 7–15 business days from the date you place your order.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders unless stated otherwise on the product page or at checkout.
How can I track my order?
You can track your order at any time via the Track Order page on our website. Once your order is shipped, you will also receive a tracking number by email.
Can I change or cancel my order?
You can request a change or cancellation within 12 hours of placing your order by contacting our support team. Once your order has been processed or shipped, we are unable to make changes.
What payment methods do you accept?
We accept the following secure payment methods:
- PayPal
All payments are processed securely and encrypted.
Can I return an item?
Yes. You may request a return within 30 days of receiving your item, provided it is unused, in its original condition, and in its original packaging.
Can I exchange an item?
Yes. If you would like to exchange an item, please contact us within 30 days of delivery. Exchanges are subject to product availability.
Where do you deliver to?
We currently deliver to addresses within Australia.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund as appropriate.
How can I contact customer support?
You can contact our customer support team using the details below:
Email: support@bewul.com
Phone: +61480009867
Contact Page: https://www.bewul.com/pages/contact
Customer Service: Monday to Friday, 9:00 AM – 5:00 PM
We usually respond within 1 business day.