Shipping policy

This Shipping Policy applies to all orders placed on https://bewul.com.

Shipping Area

We currently deliver only within Australia.
We do not ship internationally at this time.

Delivery Times

All delivery timeframes are estimates and are shown in business days (Monday to Friday, excluding public holidays).

Order Cutoff Time
Orders placed before 5:00 PM (AEST) are processed on the same business day. Orders placed after this time are processed the next business day.

Order Handling Time (Processing)
1–3 business days
This is the time required to process, prepare, and dispatch your order.

Transit Time (Shipping)
6–12 business days
This is the time from dispatch until delivery.

Estimated Total Delivery Time
7–15 business days
This is the total estimated time from order placement to delivery.

Shipping Costs

We offer free standard shipping on all orders within Australia.

There are no additional shipping fees unless clearly stated on the product page or at checkout.

Shipping Service Provider

We use Australia Post as our primary delivery service provider.

In some cases, depending on your location or the product ordered, we may use an equivalent local carrier to ensure timely delivery.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

You can track your order at any time via:

  • The Track Order page on our website, or
  • Directly through the Australia Post tracking system using your tracking number.

Please allow up to 24 hours for tracking information to become active after dispatch.

Delivery Issues

If you experience any delivery issues, please contact us as soon as possible so we can assist.

Delayed Shipments

Delays may occur due to:

  • Carrier disruptions
  • Weather conditions
  • Public holidays
  • High seasonal volume

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the carrier.

Undeliverable Shipments

An order may be considered undeliverable if:

  • An incorrect or incomplete address was provided
  • Delivery attempts failed and the package was returned to sender
  • The package was refused at delivery

In such cases:

  • We will contact you to confirm or update your address.
  • Additional shipping fees may apply to re-send the order.
  • If you choose not to re-ship the order, a refund may be issued minus any return shipping costs charged by the carrier.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Contact for Shipping Questions

If you have any questions regarding shipping, please contact us:

Contact Information

Store Name: Bewul
Address: 147A Sweethaven Rd, Bossley Park NSW 2176, Australia
Email: support@bewul.com
Phone: +61480009867
Contact Page: https://www.bewul.com/pages/contact

Customer Service: Monday to Friday, 9:00 AM – 5:00 PM

We usually respond within 1 business day.